Box Office Supervisor

This position is responsible for the supervision of the BMC Box Office and cashiers at Whittington-Pfohl Auditorium and Parker Concert Hall on the grounds of Brevard Music Center, and Parker Concert Hall on the grounds of Brevard College.  This position reports to the Box Office Assistant Manager.

Dates of Employment: Mid-Late May through August 7, 2022

Responsibilities include, but are not limited to:

  • Manage two additional cashiers; duties include scheduling and training, overseeing daily routines, monitoring public interactions, setting up effective work flows
  • Maintain a clean and safe working environment
  • Manage a large database of names
  • Assist with management of reserved parking area
  • Assist with managing the new procedure for ticket scanning
  • Monitor and track patron use of complimentary tickets and donor benefits
  • Sell single and subscription tickets (if applicable); upselling when possible
  • Capture and organize all customer information and payment details
  • Maintain and update patron records
  • Educate patrons about purchased performances, guest artists and programming
  • Handle patron inquiries
  • Answer and process telephone calls
  • Process daily reconciliations for you, and oversee those for the cashiers
  • Facilitate any daily batch printing for will call, if applicable (note: this is not a selectable option for online ticket sales this year, as we have moved to mobile ticketing, but some patrons who order tickets by phone may need to choose this delivery method, so we must be prepared to handle these on a case-by-case basis.)
  • Monitor online ticket orders and the box office email
  • Assist with management of Maestro members and parking
  • Fulfill general administrative duties as needed

Qualifications:

  • Exceptional phone and computer skills
  • Ability to handle the general public in a variety of situations
  • Excellent interpersonal, organizational and administrative skills 
  • Excellent problem solving skills
  • Knowledge of word processing programs and internet navigation
  • Knowledge of ticketing system a plus (Audience View and Tessitura); training will be available
  • Knowledge of classical music is strongly recommended
  • Ability to work under pressure and time constraints
  • Must be a team player with a positive attitude, and able to work with a variety of colleagues – staff, faculty, students, volunteers.
  • Valid drivers license; own vehicle required

Requirements:

  • Complete satisfactory background check
  • Must have a valid state driver’s license and possess a clean driving record

Compensation: Includes a season stipend paid bi-weekly, full board, and on-campus housing.

Review of applications will begin February 1 and continue until the positions are filled. Please direct any questions to:

Amber Svetik
Assistant Manager, Box Office & Ticketing
Brevard Music Center
asvetik@brevardmusic.org
(828) 862-2128


Please note: As Brevard prepares for the 2023 season, we continue to work with local and state health officials, along with campus and venue safety specialists, to develop and implement guidelines and protocols designed to keep our students, faculty, staff, and patrons safe. For the 2022 season, BMC's COVID-19 protocols included social distancing measures, indoor mask-wearing, and vaccination requirements. We will share updated policies for 2023 as more information becomes available from public health agencies.


To apply for this position:

  1. Click the button below.
  2. Create a MyBMC account (if you don't already have one).
  3. Sign in to your MyBMC account.
  4. Visit the Employment section.

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Brevard Music Center is a summer institute and festival. Over four hundred young musicians from around the country come each summer to study and perform in over 80 concerts ranging from orchestra to opera, chamber music and pops. As a matter of policy, the Brevard Music Center does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, or genetic information (including family medical history) in the recruitment and admission of students, the recruitment and employment of its faculty and staff, or the operation of any of its programs and activities.